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MEMBER LIABILITY You are responsible for all transactions you authorize using your Electronic Funds Transfer (EFT) services under this Agreement. If you permit someone else to use an EFT service, your SAFE@home account number or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. However, TELL US AT ONCE if you believe your SAFE@home account number or your access code has been lost or stolen or if you believe someone has used your SAFE@home account number or your access code or otherwise accessed your accounts without your permission. Telephoning is the best way of keeping your possible losses down. For all other EFT transactions involving access devices, including transactions conducted at ATMs your liability for unauthorized transactions is determined as follows. If you tell us within two (2) business days, you can lose no more than $50 if someone used your Card or code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Card or code, and we can prove that we could have stopped someone from using your Card or code without your permission if you had told us, you could lose as much as $500.00. Also if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods. If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: (330) 493-8325 or write to: Stark Federal
Credit Union STOP PAYMENT RIGHTS AND PROCEDURES You may request to stop payment on a share draft or check, Preauthorized Electronic Funds Transfer, or Electronic Draft/Check Conversion. Exact information is necessary including the date or scheduled transfer date, its exact amount, the Item Number, and the payee for our computer to identify the Item, Transfer, or Conversion Transaction. The Credit Union will not be responsible for stopping payment unless a Stop Payment Request is received by the Credit Union
Stop payments are conditional and subject to the Credit Union's verification that the Item has not already been paid or that some other action to pay the Item has not been taken. The Stop Payment Request will be effective as follows: for an oral request, a period of fourteen (14) days from the date of the request; for a written request, a period of six (6) months from the date of the request unless withdrawing the request or renewing the request for additional period in writing. The Credit Union must be notified promptly upon the issuance of any duplicate Item which replaces the Item subject to this request or upon return of the original Item. The transactions you perform on SAFE@home are “real time” transactions and cannot be canceled except by performing corresponding reverse transactions. If you transfer money into a third party account, transfer money into your club accounts, or make payments on your loan accounts, you will not be able to reverse those transactions. If you have arranged with the Credit Union in advance to make regular periodic payments out of your account, you can stop any of those payments by following these procedures: 1.)
Call or write the Credit Union in time for it to be received
three (3) or more business days before the payment is scheduled to be
made. The Loan Department phone number is: 2.) If you call, the Credit Union may require you to put your request in writing so that it reaches the Credit Union within 14 days after you call. If you order us to stop one of these payments three (3) business days or more before the transaction is scheduled, and we do not do so, we will be liable for your actual losses or damages. RIGHT TO RECEIVE DOCUMENTATION Periodic Statements. Transfers and withdrawals made through SAFE@home, any ATM or POS terminal, Debit Card transactions or audio response transactions will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly. Terminal Receipt. You will get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM, POS terminal, or Debit Card transaction with a participating merchant. SAFE@home receipts are displayed after each transaction and may be printed from your computer. ACCOUNT INFORMATION SHARING DISCLOSURE We will disclose information to third parties about your account or the transfers you make: As necessary to complete transfers;
CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS If we do not
complete a transfer to or from your account on time or in the correct
amount according to our agreement with you, we may be liable for your
losses or damages. However,
we will not be liable for direct or consequential damages in the
following events:
BILLING ERRORS In case of errors or questions about electronic funds transfers from your savings and checking accounts, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you not later than sixty (60) days after we sent the FIRST statement on which the problem appears. Call us at: (330) 493-8325 or write to:
If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45)** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you the results within three (3) business days of completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. *If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days. **If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an error involving a point of sale transaction, or notice of an error involving a transaction initiated outside the U.S. its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate. FUNDS
AVAILABILITY POLICY
LOCAL CHECKS: The first $100 from a deposit of local checks will be available on the first business day after the day of your deposit. Our policy is to make funds from these checks available as follows. The remaining funds will be available on the second business day after the day of your deposit. NONLOCAL CHECKS: The first $100 from a deposit of non-local checks will be available on the first business day after the day of your deposit. The remaining funds will be available on the fifth business day after the day of your deposit. LONGER
DELAYS MAY APPLY
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the 11th business day after the day of your deposit. SPECIAL RULES FOR NEW ACCOUNTSIf you are a new member, the following special rules will apply during the first 30 days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the 30th business day after the day of your deposit.
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