SAFE@home Online Account Access Disclosures

This disclosure contains important information about Stark Federal Credit Union's Internet banking program, called SAFE@home.  You should read it carefully.


MEMBER LIABILITY

You are responsible for all transactions you authorize using your Electronic Funds Transfer (EFT) services under this Agreement.  If you permit someone else to use an EFT service, your SAFE@home account number or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.  However, TELL US AT ONCE if you believe your SAFE@home account number or your access code has been lost or stolen or if you believe someone has used your SAFE@home account number or your access code or otherwise accessed your accounts without your permission.  Telephoning is the best way of keeping your possible losses down.  

For all other EFT transactions involving access devices, including transactions conducted at ATMs your liability for unauthorized transactions is determined as follows.  If you tell us within two (2) business days, you can lose no more than $50 if someone used your Card or code without your permission.  If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Card or code, and we can prove that we could have stopped someone from using your Card or code without your permission if you had told us, you could lose as much as $500.00.

Also if your statement shows transfers that you did not make, tell us at once.  If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from making the transfers if you had told us in time.  If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.  If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: 

(330) 493-8325
Fax:  (330) 493-8328 

or write to:

Stark Federal Credit Union
4100 Dressler Rd. NW
Canton OH 44718


STOP PAYMENT RIGHTS AND PROCEDURES

You may request to stop payment on a share draft or check, Preauthorized Electronic Funds Transfer, or Electronic Draft/Check Conversion.  Exact information is necessary including the date or scheduled transfer date, its exact amount, the Item Number, and the payee for our computer to identify the Item, Transfer, or Conversion Transaction.

The Credit Union will not be responsible for stopping payment unless a Stop Payment Request is received by the Credit Union

  • within a reasonable time for the Credit Union to act on the request prior to final payment or similar action; or

  • at least three (3) business days before the schedule date of a Preauthorized Electronic Funds Transfer

Stop payments are conditional and subject to the Credit Union's verification that the Item has not already been paid or that some other action to pay the Item has not been taken.  The Stop Payment Request will be effective as follows: for an oral request, a period of fourteen (14) days from the date of the request; for a written request, a period of six (6) months from the date of the request unless withdrawing the request or renewing the request for additional period in writing.  The Credit Union must be notified promptly upon the issuance of any duplicate Item which replaces the Item subject to this request or upon return of the original Item.

The transactions you perform on SAFE@home are “real time” transactions and cannot be canceled except by performing corresponding reverse transactions.  If you transfer money into a third party account, transfer money into your club accounts, or make payments on your loan accounts, you will not be able to reverse those transactions. 

If you have arranged with the Credit Union in advance to make regular periodic payments out of your account, you can stop any of those payments by following these procedures:

1.)        Call or write the Credit Union in time for it to be received three (3) or more business days before the payment is scheduled to be made.  The Loan Department phone number is:

330-493-7602 or write:

Stark Federal Credit Union
4100 Dressler Rd. NW
Canton OH 44718

2.)        If you call, the Credit Union may require you to put your request in writing so that it reaches the Credit Union within 14 days after you call.

 If you order us to stop one of these payments three (3) business days or more before the transaction is scheduled, and we do not do so, we will be liable for your actual losses or damages. 


RIGHT TO RECEIVE DOCUMENTATION

Periodic Statements.  Transfers and withdrawals made through SAFE@home, any ATM or POS terminal, Debit Card transactions or audio response transactions will be recorded on your periodic statement.  You will receive a statement monthly unless there is no transaction in a particular month.  In any case, you will receive a statement at least quarterly.

Terminal Receipt.  You will get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM, POS terminal, or Debit Card transaction with a participating merchant.  SAFE@home receipts are displayed after each transaction and may be printed from your computer.


ACCOUNT INFORMATION SHARING DISCLOSURE

We will disclose information to third parties about your account or the transfers you make:

As necessary to complete transfers;

  • To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit 
    bureau or merchant;

  • If your account is eligible for emergency cash and/or emergency card replacement services, and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested
    service(s).

  • To comply with government agency or court orders; or

  • If you give us your written permission.


CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages.  However, we will not be liable for direct or consequential damages in the following events: 

  • If through no fault or ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy, or if the transaction involves a loan request exceeding your credit limit.

  • If you used your SAFE@home account number or access code in an incorrect manner.

  • If SAFE@home Online Account Access  was not working properly and you knew about the problem when you started the transaction.

  • If circumstances beyond our control (such as fire, flood or power failure) prevent the transaction.

  • If the money in your account is subject to legal process or other claim.

  • If funds in your account are pledged as collateral or frozen because of a delinquent loan.

  • If the error was caused by a system outside of the SAFE@home Online Account Access system.

  • If the electronic transfer is not completed as a result of your willful or negligent use of your SAFE@home account number or your access code or any EFT facility for making such transfers.

  • If the computer equipment you use to conduct the SAFE@home transactions is not working properly and you know or should have known about the breakdown when you started the transaction.

  • Any other exceptions as established by the Credit Union.


BILLING ERRORS

In case of errors or questions about electronic funds transfers from your savings and checking accounts, telephone us at the following number or send us a written notice to the following address as soon as you can.  We must hear from you not later than sixty (60) days after we sent the FIRST statement on which the problem appears.  Call us at:

(330) 493-8325
Fax: (330) 493-8328

or write to:
Stark Federal Credit Union
4100 Dressler Rd. NW
Canton OH 44718

  • Tell us your name and account number.

  • Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.

  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to forty-five (45)** days to investigate your complaint or question.  If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the results within three (3) business days of completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.

*If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days.

**If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an error involving a point of sale transaction, or notice of an error involving a transaction initiated outside the U.S. its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate.


FUNDS AVAILABILITY POLICY 

This disclosure describes your ability to withdraw funds at Stark Federal Credit Union.  It only applies to the availability of funds in transaction accounts.  The credit union reserves the right to delay the availability of funds deposited to accounts that are not transaction accounts for periods longer than those disclosed in this policy.  Please ask us if you have a question about which accounts are affected by this policy.

1.    Determining the Availability of a Deposit.  The date on which you may withdraw funds is counted in business days from the day of your deposit.  Every day is a business day except Saturdays, Sundays and federal holidays.  If you make a deposit on a business day that we are open, we will consider that day to be the day of your deposit.  However, if you make a deposit on a day we are not open, we will consider that the deposit was made on the next business day we are open.  The length of the delay varies depending on the type of deposit.

2.   Same Day Availability.  Funds from the following deposits are available on the same business day we receive your deposit:

  • U. S. Treasury checks that are payable to you

  • Electronic direct deposits

  • Wire transfers

  • Checks drawn on Stark Federal Credit Union

If you make the deposit in person to one of our employees, funds from the following deposits are also available on the same business day we receive your deposit:

  • Cash

  • State and local government checks that are payable to you

  • Cashier’s, certified and teller’s checks that are payable to you

  • Federal Reserve Bank checks, Federal Home Loan Bank checks and postal money orders that are payable to you

If you do not make your deposit in person to one of our employees (for example, if you mail the deposit) funds from these deposits may not be available until the 2nd business day following the day of your deposit.  Funds from any deposits made at automated teller machines (ATMs) we do not own or operate may not be available until the 5th business day after the day of your deposit.  The rule does not apply at ATMs we own and operate.  All ATMs that we own or operate are identified as our machines.

3.    Availability of Other Check Deposits.  The first $200 from a deposit of checks may not be available until the 1st business day after the day of your deposit.  The remaining funds may not be available until the 2nd business day after the day of your deposit.

4.   Longer Delays May Apply.  We may delay your ability to withdraw funds deposited by check into your account an additional number of days for these reasons:

  • We believe a check you deposit will not be paid.

  • You deposit checks totaling more than $5,000 on any one day.

  • You redeposit a check that has been returned unpaid.

  • You have overdrawn your account repeatedly in the last six (6) months.

  • There is an emergency, such as a failure of communication or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available.  They will generally be available no later than the 7th business day after the day of your deposit.

5.   Holds of Other Funds.  If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account.  Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.  If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us.  The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited

6.  Special Rules for New Accounts.  If you are a new member, the following special rules will apply during the first thirty (30) days your account is open.  Funds from electronic direct deposits to your account will be available on the day we receive the deposit.  Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks may not be available until the 1st business day after the day of your deposit if the deposit meets certain conditions.  For example, the checks must be payable to you.  The excess over $5,000 may not be available until the 9th business day after the day of your deposit.  If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 may not be available until the 2nd business day after the day of your deposit.  Funds from all other check deposits may not be available until the 30th business day after the day of your deposit. 


Notice: Regulation GG - Prohibition on Funding of Unlawful Internet Gambling

In accordance with the requirements of the Unlawful Internet Gambling Enforcement Act of 2006 and Regulation GG, this notification is to inform you that restricted transactions are prohibited from being processed through your Stark Federal Credit Union accounts. Restricted transactions are transactions in which a person accepts credit, funds, instruments or other proceeds from another person in connection with unlawful internet gambling.


e-Statement Disclosures

By accepting the terms of this agreement, and hereby authorize Stark Federal Credit Union to provide periodic financial statements to you electronically. Your authorization means that you consent and agree to the following:

You will provide us with an email address that will be used to send you all electronic statement related notifications. You will let us know immediately if this email address changes (See Contact Information below). You understand that you have no expectation of privacy if the notification is transmitted to an email address owned by your employer.
Upon receipt of your consent and using the email address you provide, we will send you notification of the availability of your periodic account statement each statement period (statement cycle) and you will be required to access the Stark Federal Home Banking web site in order to view your statements.


You will be required to enter your Home Banking logon and Password to view the electronic statement(s) and images. It is your sole responsibility to protect your logon and password from unauthorized persons.


Your consent to receive electronic periodic statements shall remain in effect until revoked by you. If you elect to revoke your consent to receive electronic statements you may do so from your online e-Statement page, or you may notify us via email at starkcu@starkcu.org or by telephone at 330-493-8325. If the revocation of your consent is received less than ten (10) days before the end of your normal statement cycle it may not take effect until the following statement cycle.
You will not receive a paper statement but may request one at any time (see Contact Information below). A statement copy charge will apply as listed in our current rate and fee schedule at the time of the request. Along with your statement you may also electronically receive any materials that would have gone out with the paper statement including disclosures and promotional materials.


You are required to continue to keep Stark Federal Credit Union aware of your contact information. Address changes may be submitted online through a secure form within Safe@Home, signed in writing to our contact information listed below or by visiting one of our locations in person.
E statements are provided within the Safe@Home system and may be discontinued if any account within the credit union is not in good standing. Statements may be mailed or distributed as permitted by law in the event an account is not in good standing. 



System Requirements A computer capable of logging in to Safe@Home and viewing PDF documents that use Adobe Acrobat Reader 5.0 standards or better.


System Access Access to this service may be unavailable at times due to scheduled maintenance, unscheduled maintenance or system outage. In addition both environmental and physical events may occur that may cause the system to become unavailable. SFCU will make every reasonable effort to ensure optimum availability of this system. However, SFCU is in no way liable for the unavailability of the system or any damage that may result from system unavailability.


SFCU disclaims any and all liability that relates to the improper use of this system. We are not responsible for any damage that may occur to your personal computer from the use of this service or the data transmitted through the account access link. SFCU will notify you of any change to software and hardware requirements needed to access the system. The notification will be sent to the email address we have on record for your account, and will be available from the electronic statements site as well.


Contact Information If you need information on how to update your email address, request a paper copy of your statement or request that we change your password, contact us via email at starkcu@starkcu.org, or at 330-493-8325, or at any of our branch offices.


Regulation E Required Disclosure In case of errors or questions about your electronic statement(s), notify us via email at starkcu@starkcu.org, telephone us at 330-493-8325, or notify us in writing at Stark Federal Credit Union, Attn: Error Resolution, 4100 Dressler Rd NW, Canton, OH 44718. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. (1) Tell us your name and account number (if any). (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error. We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

All electronic statements shall be in full compliance with applicable laws and regulations. 

 

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