How do I access my account through SAFE@home?
Simply click the SAFE@home logo in the upper right hand corner of any starkcu.org page. Click the words, LOG ON and then type in your account number and PIN. To obtain a PIN, click here to fill out the application form.

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How "safe" is SAFE@home?
Every step has been taken to ensure the security of your funds. SAFE@home uses state-of-the-art encryption and is actively monitored by trained professionals 24-hours a day, seven days a week.

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Once I sign up, will I be assigned a PIN?
Yes, however, it will only be a temporary PIN. Your first use of SAFE@home should be to change your old temporary PIN to a new 8-character PIN that you can remember. We recommend your new 8-character PIN contain both letters and numbers.

What should I do if I forget or lose my PIN?
Contact a Member Service Representative to have your PIN reset. He or she will immediately mail you a new temporary PIN.  Call us at 330-493-8325 Monday through Friday from 8:30 a.m. to 5:00 p.m. After hours and on weekends, calls are answered by voicemail. You may also contact us by mail at 3426 Cleveland Ave. NW, Canton, OH 44709 or contact us here.

What is the cost of the SAFE@home service?
Beginning in August of 2004, this service was made free to all our members.  If you wish to view a check online, the cost is $.50.  (You will be prompted before this is charged to your account.)

Are there limits on the number of transactions per month?
No. Unlike Internet banking products at other financial institutions, participants of the SAFE@home service may make an unlimited number of transactions. However, Federal regulations restrict the number of pre-authorized transfers out of a share (savings) account to six (6) per month. Please see your account disclosure for a more detailed description.

Can I transfer money from one account number to another?
Funds may be transferred from an account that is signed up for SAFE@home to an account that is not signed up for SAFE@home, provided that you are the primary name on the second account.

Can I pay on my loans using SAFE@home?
Yes.  Simply transfer money to your loan from your savings or checking account.  You should not pay off a loan completely using SAFE@home. Please contact the loan department at 330-493-7602 and speak with a lending representative so that he or she may properly document the closure of the loan.

How do I make SAFE@home's font larger?
If you are using Microsoft Internet Explorer, click on the "View" option, then "Font size."  Netscape users may click, "View" and "Increase font size."

How do I cancel my SAFE@home service?
Simply contact our office. Please note that the processing fee (if applicable) will continue even if the member is still signed up and the service is not being used.

Can I use SAFE@home to download my account information into Quicken?
Until recently, Intuit, Inc. made downloading information into Quicken relatively easy and cost free.  However, starting with Quicken 2006, Intuit, Inc. began charging software developers and financial institutions a significant yearly licensing fee to do this.  Because of this fee, it is not cost effective for Stark FCU to offer Quicken downloads at this time.

Click here to begin the application process.